TERMS & CONDITIONS Last Updated: December 2025 These Terms & Conditions (“Terms”) govern access to and use of the Hero by hostU platform, software, integrations, API connections, and related services (collectively, the “Service”) provided by hostU, Inc. (d/b/a Hero by hostU) (“Hero by hostU,” “we,” “us”). By creating an account, connecting an integration, or using the Service in any capacity, the customer entity (“Customer”) agrees to these Terms. If you do not agree to these Terms, you may not use the Service. 1. DEFINITIONS “Account” means an administrative user account created by Customer to access the Service. “Authorized Users” or “Admins” means individuals authorized by Customer to access the Service. “Customer Data” means all data submitted, transmitted, imported, or provided by Customer through the Service, including communications, emails, documents, property records, tenant information, PMS data, and configuration details. “AI Processing” means processing performed through machine learning or large language model systems to generate draft content or workflow outputs based on Customer Data. “Integrations” means third-party systems connected by Customer, including Entrata, Yardi, AppFolio, Gmail, Outlook, or other property management or communication platforms. “Output” means draft content or responses generated by the Service using AI Processing. 2. THE SERVICE Hero by hostU provides software that assists property management teams by drafting responses, surfacing property data, and supporting operational workflows. 2.1 No Professional Advice Output generated by the Service is intended for assistance only and does not constitute legal, financial, leasing, or professional advice. Customer is responsible for reviewing, approving, and validating all Output before use. 2.2 Human-in-the-Loop Unless explicitly configured otherwise by Customer, the Service drafts content only. Hero by hostU does not send communications automatically. All outbound messages require explicit user review and approval. 3. ACCOUNTS & ACCESS CONTROL 3.1 Account Creation Customer must designate at least one Admin. Admins manage user access, integrations, and permissions. 3.2 Customer Responsibility Customer is responsible for: safeguarding login credentials ensuring Authorized Users comply with these Terms managing access permissions Hero by hostU is not responsible for unauthorized access resulting from Customer’s failure to secure credentials. 3.3 Tenant Isolation Each Customer operates in a logically isolated environment. No Customer can access another Customer’s data. 4. CUSTOMER DATA 4.1 Ownership Customer retains all right, title, and interest in Customer Data. Hero by hostU does not claim ownership over Customer Data. 4.2 License to Provide the Service Customer grants Hero by hostU a limited, non-exclusive license to access, process, store, and transmit Customer Data solely to provide and maintain the Service and improve Customer-specific performance. 4.3 No General AI Training Hero by hostU does not use Customer Data, including Google user data, to train or improve generalized or shared AI models. Customer Data is processed only in accordance with these Terms and the Privacy Policy. 5. AI PROCESSING & OUTPUT Customer acknowledges that AI-generated Output may be inaccurate or incomplete. Hero by hostU does not guarantee accuracy or completeness of Output and is not responsible for decisions made based on Output. Hero by hostU may use aggregated, anonymized technical metrics (excluding Customer Data) to improve platform performance. 6. INTEGRATIONS 6.1 Authorization By enabling an Integration, Customer authorizes Hero by hostU to access and process data from the third-party system as configured by Customer. 6.2 Third-Party Responsibility Customer is responsible for: maintaining valid licenses and permissions complying with third-party terms configuring integrations correctly Hero by hostU is not responsible for third-party system availability or API limitations. 7. ACCEPTABLE USE Customer may not: use the Service for unlawful or deceptive purposes attempt to reverse-engineer or compromise the Service benchmark or scrape the Service without written permission upload malicious code or misuse integrations violate privacy or data protection laws Hero by hostU may suspend or terminate access for violations. 8. SUPPORT & AVAILABILITY Hero by hostU will use commercially reasonable efforts to provide uptime and support. Hero by hostU is not liable for interruptions caused by: third-party outages Customer network or configuration issues force majeure events 9. FEES & PAYMENT If applicable: fees are billed according to agreed terms late payments may result in suspension fees paid are non-refundable unless otherwise agreed 10. CONFIDENTIALITY Each party agrees to protect the other party’s confidential information and use it only as necessary to perform obligations under these Terms. 11. INTELLECTUAL PROPERTY Hero by hostU retains all rights, title, and interest in: the Service and underlying software AI systems and infrastructure documentation and improvements No rights are granted except as expressly stated. 12. TERMINATION Either party may terminate these Terms: for material breach, or as otherwise agreed in writing Upon termination: Customer access will be disabled Customer Data will be handled according to the Privacy Policy obligations intended to survive termination will remain in effect 13. LIMITATION OF LIABILITY To the maximum extent permitted by law: Hero by hostU is not liable for indirect, incidental, or consequential damages total liability is limited to amounts paid by Customer in the 12 months preceding the claim 14. GOVERNING LAW These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any disputes will be resolved exclusively in the state or federal courts located in New York, NY. 15. CHANGES TO THESE TERMS Hero by hostU may update these Terms from time to time. Continued use of the Service constitutes acceptance of any updates. 16. CONTACT INFORMATION hostU, Inc. (d/b/a Hero by hostU) New York, NY admin@joinhostu.com